You can get in touch with us by visiting our Contact us page by clicking here. We will respond within the next working day – Monday to Friday, 9AM – 6PM PST.
RETURN POLICY IN BRIEF
What is the customer required to do?
Contact us by email, Whatsapp or phone and inform us that you wish to return a product.
Under what circumstances do Miracle Gel offer returns and refunds?
We accept returns for any reason, unwanted gift, unused, damaged goods and all other reasons.
What are the timeframes that Miracle Gel accept returns?
15 days from purchase date if the product is unopened. If the product is defective, we will accept a return for any time period.
When can a customer expect a refund?
Within 3 working days of the product being returned.
You can, within 15 (TWENTY EIGHT) calendar days of receiving a Product ordered from Miraclegel.pk (“Site”) (“Product”), return any Product that you are not completely happy with.
Once you decide to return any Product you must not use it and must take good care of it while it remains in your possession. The Product must be returned to us undamaged, unsoiled, unwashed, unaltered or not worn (other than to try the Product(s) on and in the same state that it was sold to you. Please note that where possible, any labels or tags must remain intact and the Product(s) should be returned in or with its original packaging.
RETURNING PRODUCTS BY POST
Returning via post:
Please follow the instructions outlined below:
- Complete the returns note and enclose it with your Product(s).
- Place the returns address label provided on the parcel. We will provide you the return address when you contact us.
WHEN DO I GET MY REFUND ONCE I HAVE RETURNED AN ITEM?
Please note we will refund you in 3 (THREE) working days from the date on which we receive the returned the Product(s) to the specified address (please see above). Any refunds made by us will be made to your preferred payment method.
You can message us or call us within 24 hours once if you want to cancel your order.
If you are unhappy with any of your purchases and feel it may be defective due to a manufacturing fault, please do get in contact with us through our Contact Us form. Please do provide as much information as possible concerning the Product and the order.
If you are a consumer and return a defective Product to us (which must be by post) we will examine the returned Product and will notify you of your refund via your contact number/WhatsApp within a reasonable period of time. We will process the refund due to you as soon as possible. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.